At Touch & Feel Electro System, we strive to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the terms and conditions related to payments for our home automation products and services.

1. Accepted Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express, etc.)

• Debit Cards

• Net Banking

• UPI (Unified Payments Interface)

• Digital Wallets (Paytm, Google Pay, PhonePe, etc.)

• Bank Transfers (NEFT/RTGS/IMPS

2. Payment Terms

• All payments must be made in Indian Rupees (INR).

• Full payment is required before order processing and dispatch unless otherwise agreed upon.

• In case of COD (if available), payment must be made at the time of delivery.

• For custom installations or bulk orders, a partial advance payment may be required.

3. Payment Security

• We use industry-standard encryption and security measures to protect your payment information.

• We do not store your card details or payment credentials.

• Transactions made on our website or through authorized payment gateways are safe and encrypted.

4. Order Confirmation

• Once the payment is successfully processed, you will receive a confirmation email/SMS with order details.

• If there are any payment failures, customers are advised to retry or use an alternate payment method.

5. Refund and Cancellation Policy

• Refunds will be processed as per our Refund Policy.

• If an order is canceled before shipment, a refund will be initiated to the original payment method.

• If an order is canceled after shipment, applicable deductions (shipping charges, handling fees, etc.) may apply.

• Refund processing time may vary based on the payment method (typically 5-7 business days).

6. EMI and Installment Payments

• EMI options may be available through select banks and financial partners.

• Eligibility and terms for EMI payments will be determined by the respective financial institution.

7. Taxes and Additional Charges

• All product prices are inclusive of applicable GST (Goods and Services Tax) unless stated otherwise.

• Any additional fees, such as installation or service charges, will be mentioned during checkout.

8. Payment Disputes

• In case of unauthorized or disputed transactions, please contact our support team immediately.

• We will coordinate with the payment gateway or bank to resolve the issue.